# RETURNS & EXCHANGE **REQUEST RETURN LABEL** [CLICK HERE](https://shopify.com/2229602/auth/lookup?destination_uuid=a335121c-e7db-4e3e-9fe8-07bd639a5533&redirect_uri=https%3A%2F%2Fshopify.com%2F2229602%2Faccount%2Fcallback&rid=d67e4090-0d74-4276-b839-33163528146f&ui_locales=en "ACOUNT LOGGIN FOR RETURN REQUESTING") TO REQUEST A RETURN LABEL NON-RETURNABLE ITEMS Accessories ie. jewelry, bags, hair clips Intimates Hats Scarfs Final Sale items _Due to their intimate nature, bodysuits must be returned with the original panty liner sticker attached._ **RETURNS FOR SHIPPED US ONLINE ORDERS** Online orders are eligible for returns to the original form of payment. All items must be returned to Brightside within 21 days from the date they were received. If the return is shipped, it must be post-marked before the 21 day return window has ended. All items must be returned brand new, unworn, unwashed, and in their original packaging with all tags attached. Items must be free from any scents (including deodorant or perfume), as well as makeup or self-tan marks. Returns are processed within 3 business day of receiving them. Shipping fees are non-refundable. If a non-returnable item or item outside of the return window is returned to us, it will be automatically mailed back to the customer upon receipt. Customer will be responsible for shipping. **RETURNS FOR IN-STORE ORDERS** There are no refunds for in-store purchases, only store credit or exchange. All items must be returned to Brightside within 30 days from the date they were purchased. If the customer does not want to exchange upon their return, they will be given a gift card for the value of the return in store credit. Store credit does not expire. **RETURNS FOR ONLINE ORDERS WITH IN-STORE PICKUP** All items must be returned to Brightside within 21 days from the date they were placed. All items must be brand new, unworn, unwashed, and in the original condition with all tags still attached. All items must be free from any scent (including deodorant, perfume, etc.), makeup, and fake tan. Returns are processed within 48 hours of receiving them. If a customer fails to pick up their in-store order within 60 days of the fulfillment date, Brightside Boutique will consider the property abandoned and will issue a refund while retaining a 50% restocking fee. **LOST/DAMAGED PACKAGES** Brightside is not responsible for any lost packages. If you feel as though your package has been lost, please submit a claim to USPS. If items arrived damaged, please send an email containing a photo of the damaged item within two days of the arrival date to support@shopbrightside.com If an item has been worn and/or tried on, and becomes damaged, Brightside will not be held responsible to replace the item and will not accept the return. If an item is washed, Brightside will not be held responsible to replace an item and will not accept the return. **RETURN TO SENDER** If your package has been returned to sender due to insufficient address, Brightside will not be held responsible. When the item is successfully returned, we will contact you to resend the item and you will be charged for the reshipment label cost. If your item is return to sender, the shipping cost will be deducted from the refund total if you would like to return that package. **CANCELLATION** If you would like to cancel your order, please email support@shopbrightside.com Once your order has been shipped or delivered for in-store pick-up, it cannot be canceled. Because we ship orders quickly, we cannot guarantee cancellations or changes of address. **U.S. AFTERPAY RETURNS** Afterpay will automatically cancel the customer’s payment schedule so that the customer is no longer charged for the order. If the customer has made any payments Afterpay will process a refund back to their card. To get more information on Afterpay, [click here](/content/pages/afterpay/index.html) **SALES AND PROMOTIONS** Sales and promotions can not be applied to past orders under any circumstances. ## Your cart is empty Have an account? [Log in](/content/customer_authentication/redirect?locale=en®ion_country=US/index.html) to check out faster. [Continue shopping](/content/pages/returns-exchanges/index.html) ## Your cart is empty Have an account? [Log in](/content/customer_authentication/redirect?locale=en®ion_country=US/index.html) to check out faster. [Continue shopping](/content/collections/all/index.html) ## Search Search Clear #### Products - [A Tini Bit Older Birthday Card](/content/products/a-tini-bit-older-birthday-card/index.html) A Tini Bit Older Birthday Card $8.00 - [A Toast To You Champagne Congratulations Greeting Card](/content/products/a-toast-to-you-champagne-congratulations-greeting-card/index.html) A Toast To You Champagne Congratulations Greeting Card $8.50 - [About Dad Fill in the Love® Journal](/content/products/about-dad-fill-in-the-love-journal/index.html) About Dad Fill in the Love® Journal $14.00 - [All Day Straights Wide Leg Jean](/content/products/all-day-straights-wide-leg-jean/index.html) All Day Straights Wide Leg Jean $76.00 View all www.shopbrightside.com # www.shopbrightside.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension www.shopbrightside.com # www.shopbrightside.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension shop.app # shop.app is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension Button to open loyalty program pop-upRewards ### 20% off your first order!